Our experienced artisans work hard to ensure every order is of the highest quality. Most of our products are in-stock items and will be shipped out immediately once they are processed. However, styles in high demand and custom orders may need additional production time.
HAWAII, ALASKA, US TERRITORIES, APO AND FPO MILITARY ADDRESSES
Orders shipped to Hawaii, Alaska or any of the US Territories including Puerto Rico, Guam, Northern Mariana Island or APO and FPO military addresses will be shipped via USPS Regular Service only.
If you're shipping to a country outside the U.S., your order may be subject to import duties and taxes, which are levied once your package reaches your country. neizongz is NOT responsible for any duties and taxes. For more information regarding custom policies, please contact your country's local customs office.
If your order includes multiple items, they may ship from different locations, experience different travel times and may arrive on different days.
An email with a tracking number will be sent to you within 24-48 hours after your order has been shipped.
FORCE MAJEURE DELAYS
Here at neizongz, we make the utmost effort to get orders delivered on time as promised. However, we cannot provide shipping refunds in the case of national crises, holidays, natural disasters, carrier delays or other circumstances where the delay is beyond our control.
FAQ: WHAT IS DELIVERY ESTIMATES?
Delivery Estimates are based on two factors: order processing time and time in transit. Stock items will be shipped once the item is located, your payment is approved, and the receiving address is verified. For most orders, this process begins once your online order has been submitted.